If you would like to cancel or withdraw an order, or report a problem with an item, please follow the steps below. This page works together with our Shipping & Returns page.
Cancelling an order
You can cancel an order by emailing us within 6 hours of placing it. Once an order has been dispatched it cannot be cancelled. If a dispatched parcel has not yet been delivered, you can refuse to accept it at the time of delivery.
After you receive your order
If you received a wrong, missing or damaged item, or have a concern about product quality, email us within 3 days (72 hours) of delivery with your order number or invoice copy and details of the issue. Photos help us resolve damaged-item cases faster. We will revert within 48 working hours.
How to withdraw an order
- Email orangewoodinnovations@gmail.com with the subject "Order withdrawal request".
- Include your name, email address, order number and the item(s) you want to withdraw.
- Tell us the reason (optional).
We will confirm your request by email. Please do not send items back before your request is approved, as unapproved returns cannot be accepted.
